FAQ
Quick answers about ordering from a home baker in New Baltimore — inquire online, Cassie handles the rest.
Is this a physical bakery I can walk into?+
No. Cassie's Customs is a home-based bakery in New Baltimore, MI. There is no retail storefront or public walk-in address. You browse online, send an inquiry, and pick up after Cassie confirms your order.
Can I check out and pay on the website?+
No online checkout. When you inquire about a treat, Cassie takes over the sale — she confirms availability, final pricing, payment, and pickup details by email.
How does customer pickup work?+
Share a preferred pickup date in your inquiry. Once Cassie confirms your order, she'll email you the pickup address and arrange a time. The address is not listed publicly and is only shared after confirmation.
What are typical lead times?+
Cookies and brownie bites often need about 2–3 days. Cupcakes and treat boxes usually need about 3 days. Layer and celebration cakes typically need 5–7 days. Custom designs may need more — Cassie will confirm when she replies.
Can you accommodate allergies?+
Please list all allergies and dietary needs in your inquiry notes. Cassie will confirm what she can safely accommodate. Because everything is baked in a home kitchen, cross-contact is possible.
How do custom orders work?+
Use the Custom Orders form to share occasion, servings, needed-by date, flavors, and inspiration. Cassie replies with availability, a quote, payment instructions, and pickup planning — including the address after your order is confirmed.
Where is pickup?+
Customer pickup is in New Baltimore, MI, serving customers from St. Clair County and Northern Macomb. You'll receive the exact pickup address by email after Cassie confirms your order.
Still have a question? Get in touch.
